Terms and Conditions

1. About Us

This website www.bioethanol-fireplace.co.uk is owned and operated by:

Bioethanol-fireplace Ltd.
Biopejs-shop ApS
Greenwich Business Park, Unit 7
53 Norman Road
London
SE10 9QF

Email: info@bioethanol-fireplace.co.uk
Phone: +44 1224011575
Company number: 13327647

If you need to contact us, please use the contact details above.

2. Eligibility to Purchase

By placing an order on this website you confirm that:

• You are at least 18 years old
• You are legally capable of entering into binding contracts
• The information you provide during the order process is accurate and complete

We reserve the right to refuse or cancel any order where fraud or unauthorised payment is suspected.

3. Formation of Contract

When you place an order through our website you are making an offer to purchase goods.

After placing your order you will receive an email confirming receipt of your order. This email is only an acknowledgement and does not constitute acceptance.

A contract between you and us is formed only when we send an order confirmation confirming that your order has been accepted and is being processed for dispatch.

If we are unable to supply the goods for any reason, including pricing errors or stock availability, we will inform you as soon as possible and no contract will be formed.

4. Product Descriptions

Images of products on this website are for illustrative purposes only. Products may vary slightly from images shown.

Colours displayed on screens may differ depending on device settings.

Unless stated otherwise, accessories shown in product images are not included.

Some products may require assembly upon delivery.

All measurements, weights and specifications are approximate and provided in good faith.

5. Prices and Payment

All prices displayed on this website are in GBP and include VAT at the applicable rate.

Delivery charges will be clearly displayed before you place your order.

Payment must be made in full at the time of ordering.

We accept payment via:

• Visa
• MasterCard
• PayPal
• Maestro
• VPay
• JCB
• Apple Pay
• Klarna
• American Express
• Bank Transfer

Promotional prices apply only during the stated promotional period.

We reserve the right to correct typographical errors, pricing mistakes or inaccurate product descriptions.

6. Delivery

Orders are normally dispatched from our warehouse within 1–2 working days.

Estimated delivery times are typically within 3 working days after dispatch but are estimates only.

Deliveries are made to mainland Great Britain and the Republic of Ireland. Certain remote locations may not be covered.

Delivery is normally made to a ground floor entrance only (kerbside delivery). Drivers are not required to carry goods inside the property.

Please note that driver assistance with unloading heavy items cannot be guaranteed.

If delivery cannot be completed due to customer absence or access restrictions, additional delivery charges may apply.

If you request the courier to leave the goods unattended, this is done at your own risk.

While we will make reasonable efforts to meet estimated delivery dates, delays may occur due to circumstances outside our control such as severe weather, transport disruption, supplier delays or other unforeseen events.

7. Risk and Ownership

Ownership of goods passes to you once full payment has been received.

Risk in the goods passes to you once the goods are delivered to the delivery address specified in your order.

8. Right to Cancel (Consumers)

If you are purchasing as a consumer, you have a legal right to cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations.

In addition to this statutory right, we offer an extended voluntary return period of 30 days from the date of delivery.

To cancel your order, please contact us by email, phone or through our returns form.

You must return the goods within 14 days after notifying us of your cancellation.

You are responsible for the cost of returning goods unless the item is faulty.

You may inspect the goods as you would in a physical shop. However, you must not use the product beyond what is necessary to examine its nature and function.

If goods are used beyond this level of inspection, we may reduce your refund to reflect any loss in value.

9. Refunds

Refunds will be processed within 14 days of receiving the returned goods.

Refunds will be made using the original payment method unless otherwise agreed.

10. Faulty or Damaged Goods

Please inspect goods upon delivery.

If goods arrive damaged or faulty, please notify us as soon as reasonably possible so we can assist you.

We may ask for photographs of the damage to help resolve the issue quickly.

If the goods are faulty, you may be entitled to repair, replacement or refund in accordance with your rights under the Consumer Rights Act 2015.

Nothing in these terms affects your statutory consumer rights.

11. Installation and Safety Disclaimer

Some products sold on this website require correct installation and safe use.

It is the customer's responsibility to ensure that products are installed and used in accordance with the manufacturer's instructions and all applicable safety regulations.

We strongly recommend that installation is carried out by a suitably qualified professional where appropriate.

We are not responsible for damage, injury or loss resulting from incorrect installation, misuse or failure to follow product instructions.

12. Limitation of Liability

Nothing in these terms limits or excludes liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any liability that cannot be excluded under UK law

To the maximum extent permitted by law, we are not liable for indirect or consequential losses including loss of profits, loss of business or loss of opportunity.

Customers should not arrange installation services until the goods have been received and inspected.

13. Intellectual Property

All content on this website including text, graphics, logos, images, product descriptions and website design is the property of Bioethanol-fireplace Ltd. or its licensors.

This content may not be copied, reproduced, distributed or used without prior written permission.

14. Website Use

You agree not to misuse this website or attempt to gain unauthorised access to the website, its servers or databases.

You must not introduce viruses, malware or other harmful technology.

We reserve the right to suspend or restrict access to the website if misuse is suspected.

15. Alternative Dispute Resolution

If you are unhappy with our service, please contact us so we can attempt to resolve the issue.

You may also use an Alternative Dispute Resolution (ADR) service if a dispute cannot be resolved directly.

More information about ADR providers can be found via UK consumer protection organisations.

16. Privacy and Cookies

Your use of this website is also governed by our separate Privacy Policy and Cookie Policy.

17. Governing Law

These terms and conditions are governed by the laws of England and Wales.

Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Amendments

We reserve the right to amend these terms and conditions at any time. The latest version will always be available on this website.